Widerrufsrecht
Refund and Return Policy
Last Updated: November 13, 2026
At ModaRest, customer satisfaction is important to us. We want you to shop with confidence.
This policy applies to purchases made through ModaRest, operated by FS GLOBAL TRADING LTD.
1. Return Period
We offer a voluntary 30-day return period from the date of delivery, subject to the conditions below.
Customers in the United Kingdom and European Union retain their statutory cancellation rights. Generally, customers have 14 days from receiving their goods to notify us that they wish to cancel an online purchase.
After notifying us, customers generally have a further 14 days to return the goods.
2. Return Conditions
For voluntary change-of-mind returns, products should:
* Be unused and in their original condition.
* Include original packaging and accessories where reasonably possible.
* Be accompanied by an order number or proof of purchase.
These conditions do not limit statutory rights concerning faulty, damaged, unsafe, or misdescribed products.
3. How to Request a Return
To request a return, contact:
Email: hanifiberat@icloud.com
Please provide:
* Your full name.
* Your order number.
* The reason for your return.
* Photographs if the product is damaged or defective.
Our team will provide the correct return instructions and return address.
Please do not send products to our registered office without receiving return instructions. Our registered office is not automatically a product return warehouse.
4. Return Shipping Costs
For change-of-mind returns, customers may be responsible for return shipping costs where permitted by applicable law and where this was disclosed before purchase.
If a product is faulty, damaged, incorrect, or not as described, we will handle the return and any associated costs in accordance with applicable consumer protection laws.
5. Refunds
Once a returned product has been received and assessed, we will notify you of the refund outcome.
Approved refunds will be issued to the original payment method.
For statutory cancellations, refunds will be processed within the legally required timeframe. Where permitted by law, we may wait until the goods have been returned or evidence of return has been provided.
Standard delivery charges will be refunded where required by law.
Please allow additional processing time for your bank or payment provider to display the refund.
6. Faulty, Damaged, or Incorrect Products
If your order arrives damaged, defective, or incorrect, contact us at hanifiberat@icloud.com.
Please include your order number and clear photographs of the issue.
Depending on the circumstances and applicable law, an appropriate remedy may include a repair, replacement, price reduction, or refund.
Customers in the European Union retain applicable statutory legal guarantee rights, generally including a minimum two-year legal guarantee for faulty or non-conforming goods.
Nothing in this policy limits your mandatory statutory rights.
7. Products Excluded from Voluntary Returns
Where permitted by law, certain products may be excluded from voluntary change-of-mind returns, including:
* Personalised or custom-made products.
* Sealed products unsuitable for return for health or hygiene reasons once unsealed, where applicable.
These exclusions do not affect rights concerning faulty or misdescribed products.
8. Contact Information
ModaRest
Operated by FS GLOBAL TRADING LTD
Company Number: 17565080
Email: hanifiberat@icloud.com
Registered Office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom