Shipping policy
Shipping Policy
Last Updated: November 13, 2026
Thank you for shopping at ModaRest. We aim to provide a reliable and transparent international delivery experience.
1. Shipping Origin
ModaRest operates an international fulfilment model.
Our products are dispatched from fulfilment partners in China and delivered to customers through international shipping carriers and local delivery services.
Our registered company is based in the United Kingdom. The shipping origin is separate from our company’s registered office.
2. Order Processing
After an order is placed, it is submitted for processing and preparation.
Order processing time is separate from shipping transit time. The delivery estimate below begins once the order has been dispatched.
Any applicable processing estimate will be communicated on the product page or at checkout.
3. Estimated Delivery Time
Our estimated international delivery time is:
7–15 BUSINESS DAYS AFTER DISPATCH.
Business days exclude weekends and public holidays.
This is an estimated delivery window, not a guaranteed delivery date.
Actual delivery times may vary depending on the destination country, customs procedures, carrier operations, and other logistical circumstances.
4. Tracking Information
Where tracking is available, tracking details will be sent to the email address provided at checkout.
Please allow time for tracking information to become active after dispatch.
If you need assistance with your shipment, contact:
hanifiberat@icloud.com
5. Customs Duties and Import Taxes
International shipments may be subject to customs duties, import taxes, VAT, or other charges imposed by the destination country.
Whether these charges are collected at checkout will be indicated where applicable.
If such charges are not collected at checkout, additional amounts may be requested by customs authorities or the delivery carrier.
Customers should review their local import regulations before placing an order.
We will provide information about applicable charges where known and required by law.
6. Shipping Delays
Delays may occur due to:
* Customs inspections.
* Weather conditions.
* Public holidays.
* High shipping volumes.
* Carrier disruptions.
* Incorrect or incomplete delivery information.
* Other circumstances affecting international logistics.
If a significant delay occurs, please contact us so that we can investigate.
Nothing in this policy removes our legal obligations concerning delivery. If we cannot deliver within the agreed or legally required timeframe, customers will retain their applicable rights, including cancellation and refunds where required.
7. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details at checkout.
If you notice an error, contact us immediately at hanifiberat@icloud.com.
We will attempt to correct the address before dispatch, but changes cannot be guaranteed once an order has been shipped.
8. Lost or Missing Packages
If your tracking information shows that your package has been delivered but you have not received it, contact us.
We will investigate the matter with the relevant delivery provider.
Nothing in this section excludes our responsibility for goods that have not been delivered as required by applicable law.
9. Multiple Shipments
Depending on fulfilment arrangements, products in the same order may occasionally be dispatched separately.
If this happens, separate tracking details may be provided.
10. Contact Information
ModaRest
FS GLOBAL TRADING LTD
Company Number: 17565080
Email: hanifiberat@icloud.com
Registered Office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom